The protection of your personal data is of great concern for us. We therefore process your data exclusively on the basis of the legal regulations (DSGVO, TKG 2003). In this data protection information, we inform you about the most important aspects of data processing within our website.

We process your personal data which falls under the following categories of data:

  • Name/Company
  • Company register number,
  • contact person,
  • Business address and other addresses of the client,
  • Contact details (telephone number, email address, etc.)
  • Bank details, credit card details,
  • tax number,
  • customer service requests,
  • booking requests
  • Previous bookings

You have voluntarily provided us with data about yourself and we process this data based on your consent for the following purposes:

  • Customer care and
  • for own advertising purposes, for example for sending offers, advertising brochures and newsletters (in paper and electronic form), as well as for the purpose of referring to the existing or former business relationship with the customer (reference).

You can cancel this consent at any time. Ein revocation has the consequence that we no longer process your data for the above-mentioned purposes from this point on. For a revocation, please contact: Ms Verena Fischer. For a revocation, please contact: Ms Verena Fischer.

The data you provide is also required for the execution of the contract  or for the execution of pre-contractual measures. Without this data we cannot complete the contract with you.

Wir geben Ihre Daten an folgende Empfänger bzw. Empfängerkategorien weiter: Vertragspartner wie Transportunternehmen, Tourguide.

Your data is also processed, at least in part, outside the EU or EEA, in the U.S.A. (e.g. Dropbox).

The adequate level of protection results from an adequacy decision of the European Commission pursuant to Art 45 GDPR


  • This website uses TLS encryption for security and privacy reasons. This prevents third parties from intercepting and reading the data you enter during transmission. You can recognise active encryption by the green padlock or similar symbols in the address bar of your browser.
  • If you contact us by form on the website, by e-mail or by telephone, the data you provide will be stored by us for six months for the purpose of processing the enquiry and in case of follow-up questions. We do not pass on this data without your consent.
  • The server from which this website is provided automatically stores information transmitted to us by your browser in so-called log files. These are: Time of the request, the page visited, the IP address of the accessing computer in anonymised form, browser type and browser version, operating system used, referrer URL (i.e. the page from which you came to us). This data is used exclusively for the technical monitoring of the web server (utilisation, error detection, optimisation, security) and is absolutely necessary for this purpose. They are not linked to other data sources so that they cannot be attributed to individual persons. They are deleted after three months.
  • We maintain online presences within various social platforms in order to communicate with the customers, interested parties and users active there and to inform them about our services. When calling up the respective networks and platforms, the data processing guidelines and terms and conditions of the respective operator apply.

Contract execution

Data processing on the basis of the legal provisions of § 96 para 3 TKG and Art 6 para 1 lit b (necessary for the performance of the contract) of the DSGVO:

  • The following data will be stored by us for the purpose of processing the contract:
    Name, address, email address, language, products purchased and order date.
    The data you provide is required for the performance of the contract or for the implementation of pre-contractual measures. Without this data we cannot complete the contract with you.
  • In the event of a contract being concluded, all data from the contractual relationship shall be stored until the expiry of the retention period under tax law (7 years).
  • The data name, address, e-mail address, language, purchased products and order date will be stored until the expiry of the product liability (10 years).

Website operation

Data processing on the basis of the legal provisions of § 96 para 3 TKG and Art 6 para 1 lit f (legitimate interest) of the DSGVO:

  • This website uses the web analytics service Matomo, which is self-operated. The data collected in this way is transferred to our server and stored there. The IP address is recorded but immediately pseudonymised (by deleting the last 8 bits). This means that exact localisation is no longer possible.
  • This website uses the following services to measure the effectiveness as well as the economic profitability of advertisements (“online marketing”):
  • This website uses third-party content and services, e.g. to integrate fonts or videos. This assumes that the providers of this content are aware of your IP address, as they would not be able to send content to your browser without an IP address. The IP address is thus required for the display of the content. Providers may also use the pseudonymised data for statistical or marketing purposes.

Optional Services

You have the possibility to subscribe to our newsletter via our website. For this we need your e-mail address and your declaration that you agree to receive the newsletter. Once you have registered for the newsletter, we will send you a confirmation email with a link to confirm your registration. Accordingly, the data processing is based on the legal provisions of § 96 para 3 TKG and Art 6 para 1 lit a (consent) of the DSGVO. You can cancel your subscription to the newsletter at any time. To cancel, please use the link at the end of each newsletter or contact us. We will then immediately delete your data in connection with the newsletter dispatch. When you register for the newsletter, your e-mail address, the date of your registration and the IP address used are stored on our servers. 


You rights

You are generally entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in some way, you can complain to the supervisory authority. In Austria, this is the data protection authority.

You can reach us at the following contact details:

Harald Knoll, Verena Fischer
Oppelgasse 6/25
1120 VIenna
info {at} surya-sardinia {dot} com

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